Updates
Oct 8
Celebrating National Customer Service Week – Our Logistics Team This National Customer Service Week, we’re celebrating our amazing Logistics team, the people behind the scenes who ensure our flavours reach customers across the globe. Their expertise in regulations, free trade agreements, tariff cod...Read more
Oct 6
Today we began National Customer Service Week with our #NaturallyFabulous Customer Experience and Logistics teams leading a session on Evolving Customer Needs. Over a shared breakfast, we reflected on what good service really means and that it begins with people, not processes. It’s about how we con...Read more
Oct 3
Behind the Scenes: Crafting Waffle Flavour Our Flavourist Technician, Samuel Marshell, has been hard at work creating a delicious new waffle flavour. The process is precise and methodical: Samuel first dissolved the solids in triacetin at a controlled medium temperature. Once fully dissolved and c...Read more
Oct 1
Coffee Trends 2025 At Lionel Hitchen, we continue to see how coffee preferences are evolving, balancing the familiar with the exciting classic notes such as caramel, chocolate, and nutty undertones remain much-loved for their comforting appeal. Alongside these, flavours inspired by Latin American d...Read more
Sep 16
Celebrating 40 Years with Kevin Wrigley This year, Kevin Wrigley celebrates an extraordinary 40 years at Lionel Hitchen. From his early days in the lab distilling oils and extracting herbs, to his current role as Warehouse Manager, Kevin’s journey reflects curiosity, adaptability, and a willingness...Read more