Oct 9

🎉 Celebrating National Customer Service Week! 🎉 At Lionel Hitchen, this week gives us the perfect opportunity to recognise the dedication of our team, who consistently ensure our customers receive exceptional support. We believe that great service goes beyond simply meeting expectations, it’s abo...Read more

🎉 Celebrating National Customer Service Week! 🎉 At Lionel Hitchen, this week gives us the perfect opportunity to recognise the dedication of our team, who consistently ensure our customers receive exceptional support. We believe that great service goes beyond simply meeting expectations, it’s about creating a positive experience at every stage of the customer journey. This year, we are especially proud to congratulate Max Palmier, Sarah Harding, Ollie Cleeton and Jane Bond who have each achieved their Customer Experience certification. This achievement reflects their commitment to excellence, their determination to go the extra mile, and their focus on making every interaction meaningful for our customers. Thank you to our team for their hard work and dedication your efforts make us stand out and strengthen the relationships we build with our customers. A fantastic achievement, and very well deserved! #NCSW #CustomerService #TeamHitchen #CustomerExcellence

Oct 8

Celebrating National Customer Service Week – Our Logistics Team This National Customer Service Week, we’re celebrating our amazing Logistics team, the people behind the scenes who ensure our flavours reach customers across the globe. Their expertise in regulations, free trade agreements, tariff cod...Read more

Celebrating National Customer Service Week – Our Logistics Team This National Customer Service Week, we’re celebrating our amazing Logistics team, the people behind the scenes who ensure our flavours reach customers across the globe. Their expertise in regulations, free trade agreements, tariff codes, importing goods, and organising dedicated vehicles keeps everything running smoothly and on time. We asked the team what’s the best thing about being in the logistics team. The dedication, teamwork, and care shown every day ensure our customers continue to receive the reliable service they trust - a great example of the Lionel Hitchen way. Thank you to our #NaturallyFabulous Logistics team for everything you do. #LionelHitchen #Team #NationalCustomerServiceWeek #Logistics

Oct 6

Today we began National Customer Service Week with our #NaturallyFabulous Customer Experience and Logistics teams leading a session on Evolving Customer Needs. Over a shared breakfast, we reflected on what good service really means and that it begins with people, not processes. It’s about how we con...Read more

Today we began National Customer Service Week with our #NaturallyFabulous Customer Experience and Logistics teams leading a session on Evolving Customer Needs. Over a shared breakfast, we reflected on what good service really means and that it begins with people, not processes. It’s about how we connect, listen, and respond to those who rely on us, both inside and outside the business. We explored how customer expectations continue to change, and how our approach must evolve with them. From improving communication to ensuring every interaction feels personal and considered, it’s a shared commitment across our teams. National Customer Service Week is a timely reminder that great service is built on everyday actions; understanding, empathy, and consistency and we’re proud of our people who bring them to life! #LionelHitchen #CustomerService #Logistics #CX #Team

Oct 3

Behind the Scenes: Crafting Waffle Flavour Our Flavourist Technician, Samuel Marshell, has been hard at work creating a delicious new waffle flavour. The process is precise and methodical: Samuel first dissolved the solids in triacetin at a controlled medium temperature. Once fully dissolved and c...Read more

Behind the Scenes: Crafting Waffle Flavour Our Flavourist Technician, Samuel Marshell, has been hard at work creating a delicious new waffle flavour. The process is precise and methodical: Samuel first dissolved the solids in triacetin at a controlled medium temperature. Once fully dissolved and cooled to room temperature, he carefully added the remaining liquid ingredients. After thorough mixing to achieve a clear, consistent liquid, the flavour was filtered to ensure the highest quality and remove any impurities. This versatile waffle flavour works beautifully in a variety of applications, including chocolate and ice cream. Get your free sample today https://bit.ly/4n90Gl2

Oct 1

Coffee Trends 2025 At Lionel Hitchen, we continue to see how coffee preferences are evolving, balancing the familiar with the exciting classic notes such as caramel, chocolate, and nutty undertones remain much-loved for their comforting appeal. Alongside these, flavours inspired by Latin American d...Read more

Coffee Trends 2025 At Lionel Hitchen, we continue to see how coffee preferences are evolving, balancing the familiar with the exciting classic notes such as caramel, chocolate, and nutty undertones remain much-loved for their comforting appeal. Alongside these, flavours inspired by Latin American desserts – including dulce de leche, cinnamon, and spiced chocolate – are gaining popularity, bringing a sense of warmth and regional identity. Social media is also influencing new favourites. Pistachio, in particular, is emerging strongly in iced and cold-brew coffees, often paired with oat or almond milk to emphasise its natural sweetness. We’re here to help you capture these flavour trends in your next development. Request a sample of our flavours for Coffee today https://buff.ly/pJFr9Wc